Daniel at Rock Solid Computer Services has been the most outstanding technician for my computer needs that I have experienced in over 25 years of consulting. It is common in my business of management consulting that computer issues occur suddenly and require immediate resolution or my client relationships will suffer. Often on short notice Daniel provided support and without much effort from me, worked remotely and effectively to resolve the issue with energy, enthusiasm and a sense of genuine client empathy (understanding my pressures). I also had a serious computer problem that occurred. Because of his team’s years of experience, Daniel negotiated on my behalf with the vendor and got a very good resolution that saved me days and days of lost productivity. I cannot say how much I have appreciated his attention to detail and energy to exceed my client expectations. Well done Daniel.
All the best,
PeterPeter Hadwen, http://www.hadwen.ca