Rock Solid Cloud Store Privacy Policy

Rock Solid Cloud Store Privacy Policy

Last Updated: 9 March, 2016

This Online and Mobile Privacy Policy ("Privacy Policy") explains how information is collected, used and disclosed by Rock Solid Computer Services (Sudbury) Inc. ("Rock Solid"), and applies to information we collect when you use or access our online or mobile websites (www.rocksolidhq.com, www.rocksolidcloudstore.com), products, services or applications (collectively, the "Rock Solid Services"), or when you otherwise interact with us. We respect the privacy rights of users and recognize the importance of protecting information collected about you. If you use the Rock Solid Services as part of an entity or organization that has an agreement with Rock Solid (like your employer or a university), the terms of that organization’s contract for the Rock Solid Services may restrict our collection or use of your information more than what is described in this Policy.

Changes to This Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). If there are material changes to this Privacy Policy, we will notify you more directly by email or means of a notice on the home page prior to the change becoming effective. We encourage you to review our Privacy Policy whenever you access the Rock Solid Services to stay informed about our information practices and the ways you can help protect your privacy. Your use of any of the Rock Solid Services after the posting of such changes shall constitute your consent to such changes.

Information Collected

Information You Provide To Us. We collect information you provide directly to us.

  • For example, we collect information when you register with Rock Solid for an account, create or modify your profile and online account, access and use the Rock Solid Services (including but not limited to when you upload, download, collaborate on or share files or other information), participate in any interactive features of the Rock Solid Services, participate in a survey, contest, promotion, sweepstakes, activity or event, make a purchase, apply for a job, request customer support, communicate with us via third-party social media sites or otherwise communicate with us.
  • The types of information we may collect directly from you include your name, username, email address, your picture, postal address, phone number, information about your data storage preferences, employer’s name, job title, transactional information (including services purchased or subscribed to and billing address) as well as any contact or other information you choose to provide. Please be aware that the information you choose to provide in your Rock Solid profile may reveal or identify information that is not expressly stated (for example, if you choose to provide your picture, your picture may reveal your gender. We also store the files or other information that you upload or provide to the Rock Solid Services ("Content") in order to be able to provide you with the features and functionality of the Rock Solid Service.
  • You agree not to upload and/or collaborate Protected Health Information ("PHI"); Rock Solid disclaims all liability for such PHI.

Information We Collect Automatically When You Use the Rock Solid Services. When you access or use the Rock Solid Services, we may automatically collect information about you, including:

  • Usage Information: We monitor user activity in connection with the Rock Solid Services and may collect information about the applications and features you use, the websites you visit, the sizes and names of the files or folders you upload, download, share or access while using the Rock Solid Services, the Content you access and any actions taken in connection with the access and use of your Content in the Rock Solid Services.
  • Log Information: We log information about you when you access and use the Rock Solid Services including your Internet Protocol ("IP") address, access times, browser type and language, Internet Service Provider ("ISP"), the Web pages that you visit, the Content you use and the URL of the Web page you visited before navigating to the Rock Solid Services.
  • Device Information: If you access the Rock Solid Services from a mobile device, we collect information about the device, including the hardware model, operating system and version, unique device identifiers, mobile network information (as allowed by the mobile network) or platform information (as allowed by the specific platform type). We do not ask for, access or track any location based information from your mobile device at any time while downloading or using our mobile apps.
  • Information Collected by Cookies and Other Tracking Technologies: We may use various technologies to collect information, which may include saving cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Rock Solid Services and your experience, customize your experience and preferences, allow you to access and use the Rock Solid Services without re-entering your member ID and/or password, understand which areas and features of the Rock Solid Services are most popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images (also called "gifs") that may be used in the Rock Solid Services or in emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies and how to disable them, please see "Your Choices" below.
  • Third party cookies: the use of cookies by third parties you may sign-in from into the Rock Solid Services and/or third party applications, is not covered by our privacy policy. We do not have access or control over such cookies.
  • Third Party clear gifs: Our third party partners may employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personal information.
  • Local Shared Objects: Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
  • Google AdSense: We may use Google AdSense to publish ads on this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.com/privacy_ads.html
  • Advertising Cookies: We may partner with third parties to manage our advertising on other sites. Our third parties may use technologies such as cookies to gather information about your activities on this site and other sites you visit in order to provide you advertising based upon your browsing activities and interests.

 

You may opt out of third party tracking by these cookies by visiting http://preferences-mgr.truste.com/,http://www.youronlinechoices.eu/ or each of the the following pages:

Information We Collect From Other Sources. We may also obtain information from third parties and combine that with information we collect through the Rock Solid Services. For example, we may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media service is in accordance with the authorization procedures determined by the social media service.

Use of Information

We may use the information we collect about you for a variety of purposes, including to:

  • Provide, operate, maintain and improve the Rock Solid Services;
  • Enable you to access and use the Rock Solid Services, including uploading, downloading, collaborating on and sharing Content and sending emails on your behalf;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Provide and deliver the services and features you request, process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Respond to your comments, questions, and requests and provide customer service and support;
  • Communicate with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about Rock Solid and our select partners;
  • Process and deliver contest or sweepstakes entries and rewards;
  • Monitor and analyze trends, usage, and activities in connection with the Rock Solid Services and for marketing or advertising purposes;
  • Investigate and prevent fraudulent transactions, unauthorized access to the Rock Solid Services, and other illegal activities;
  • Personalize and improve the Rock Solid Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the Rock Solid Services;
  • Link or combine with other information we receive from third parties to help understand your needs and provide you with better service;
  • Enable you to communicate, collaborate, and share files with users you designate; and
  • For other purposes about which we notify you.

Processing

By accessing or using the Rock Solid Services or otherwise providing information to us, you consent to the processing and transfer of information in and to Canada and other countries and territories, which may have different privacy laws from your country of residence.

Sharing and Disclosure of Information.

We will not share personal information about you or any Content with any third parties except as described in this Privacy Policy or in connection with the Rock Solid Services. For example, we may share personal information about you including as follows:

  • Vendors, Consultants and Other Service Providers: We may share your information with third-party vendors, consultants and other service providers who are working on our behalf and require access to your information to carry out that work, such as to process billing, provide customer support, etc.
  • Corporate Account: If you are an individual Rock Solid registered user and the domain of the primary email address associated with your Rock Solid account is owned by your employer and was assigned to you as an employee of that organization, and such organization wishes to establish a Rock Solid corporate account, then certain information concerning past use of your individual account may become accessible to that organization’s administrator including your email address.
  • For Collaboration: We may share your information, including when you choose to use collaboration features in the Rock Solid Services that by their nature support sharing with third parties who you choose. Your name, email address, information from your profile and online account (including your photo), and any Content you choose to share will be shared with such third parties, and such third parties may communicate with you (such as by posting comments or emailing you) in connection with your use of the collaboration features of the Rock Solid Services. For example, third parties who you invite to collaborate with you as “Editors” using the collaboration features of the Rock Solid Services may also modify Content that you have shared, upload documents and photos to Content you have shared, share such Content outside of the Rock Solid Services, and provide other third parties with rights to view the Content you have shared.
  • Compliance with Laws: We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and Terms of Service, (c) to protect the security or integrity of the Rock Solid Services, (d) to protect Rock Solid, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Aggregated or Anonymized Data: We may also share aggregated or anonymized information with third parties that does not directly identify you.

Collaboration and Sharing Features

The Rock Solid Services offers collaboration features or other integrated tools, which allow you to share your Content through the Rock Solid Services. As a function of the collaborative nature of the Rock Solid Services and based on the permissions and settings you choose, the use of such features enables the sharing of Content with people you want to collaborate with or with the public. You can choose to change your settings at any time for a file or folder through your account. For more information about such collaboration and sharing features please contact Rock Solid via phone at 1-705-222-4357 or via e-mail at info@rocksolidhq.com.

 

 

Security

While no service is completely secure, Rock Solid takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For example, we encrypt your Content when it is stored in our data centers. In addition, sensitive information such as account passwords that we request from you on the Rock Solid Services is protected with encryption, such as Secured Socket Layer (SSL) protocol, during transmission over the Internet.

The servers on which personal information is stored are kept in a controlled environment with limited access. While we take reasonable efforts to guard personal information we knowingly collect directly from you, no security system is impenetrable. In addition, we cannot guarantee that any passively-collected personal information you choose to include in documents you store on our systems are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

You may access your account information and our service only through the use of an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always logout and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.

Your Choices

Account Information & Retention. You may update, correct or delete information about you at any time by logging into your online account and modifying your information or by emailing us at info@rocksolidhq.com. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy. If you wish to deactivate your account, please email us at info@rocksolidhq.com but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. We will respond to your access request within 30 days. To request removal of your personal information from our blog or testimonials, contact us at the email address listed above. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. Please note that, if you choose to remove or reject browser cookies, this could affect the availability or functionality of the Rock Solid Services.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.

Links to Third Party Websites

We may place links on the Rock Solid Services. When you click on a link to a third party website from our website, your activity and use on the linked website is governed by that website’s policies, not by those of Rock Solid. We encourage you to visit their websites and review their privacy and user policies.

Our Policy Toward Children

The Rock Solid Services is not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at info@rocksolidhq.com. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

Contacting Us

Any questions about this Privacy Policy should be addressed to info@rocksolidhq.com or to Rock Solid 2132 Algonquin Rd., Sudbury, ON, Canada P3E 4Z6